Deployment & upgrades
On-premise, hybrid or cloud. We size CUCM, IM&P and Expressway clusters, then roll Jabber out to your fleet without downtime windows nobody agreed to.
Engineers online now
Cisco Jabber, working the way it was sold to you.
Independent consultations for Jabber and Cisco collaboration estates — deployment, CUCM integration, remote access and Webex migration. Start with a live chat, get a real engineer, leave with a written plan.
Book a free 30-min consultation
No sales call. Straight to an engineer.
1,400+
Jabber seats migrated
45s
Median chat response
12 yrs
Average engineer tenure
98%
First-call resolution
What we're usually called in to fix
Six focused engagements. Each one ends with documentation your team can act on, not a slide deck.
CUCM & directory integration
LDAP/UDS contact resolution, service profiles, device pools and dial plans — tuned so search, click-to-call and voicemail behave the same on every desk.
MRA, SSO & certificates
Remote access that stops breaking. We validate DNS SRV records, Expressway traversal zones, SAML SSO and certificate chains before your users notice.
Call quality forensics
Jitter, one-way audio, screen-share stalls. We read the CDR/CMR data and packet captures, and hand you a fix list ranked by user impact.
Webex App migration
A staged path off Jabber: coexistence policy, calling behaviour, user education and rollback plan, so both clients can live together while you move.
Retained UC support
Named engineers, a live chat channel and a 45-second median first response during business hours. No ticket queues, no tier-one scripts.
Three steps, no procurement theatre
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01
Open the chat
Tell us the symptom in plain language. An engineer — not a bot script — reads it and asks the right follow-up.
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02
30-minute diagnostic call
We screen-share into your CUCM and Jabber logs, reproduce the issue and identify the root cause live.
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03
Written fix plan
You get a documented remediation plan with effort estimates. Implement it yourself or hand it back to us.
"Presence had been broken across two sites for eight months. NorthLink found a stale certificate on Expressway-E inside the first chat session, and had it closed out the same week."
Marijke de Vries — Infrastructure Lead, 3,200-seat logistics group
Two-minute readiness check
Four questions about your estate. We use the answers to pick the right engineer before the first call.
Step 1 of 4
Which deployment are you running?
It sets which logs we ask for first.
Straight answers
- Is the first consultation really free?
- Yes. The first 30 minutes is a diagnostic conversation with a certified engineer. If the fix takes longer than that, we quote before doing any work.
- Do you support Jabber on-premise and hybrid?
- Both. We work with CUCM 11.5 through 15, IM&P, Expressway-C/E, and hybrid deployments connected to Webex Control Hub.
- Can you help us move off Jabber entirely?
- That's most of our work now. We plan the coexistence period, migrate calling behaviour and train users so the switch doesn't generate a helpdesk spike.
- Who is on the other end of the live chat?
- A UC engineer in the Amsterdam or Austin office, during 07:00–19:00 in your local business hours. Outside those hours you can leave the thread and we pick it up.
Tell us what Jabber is doing. We'll tell you why.
Free 30-minute diagnostic with a certified Cisco collaboration engineer. Chat opens immediately during business hours.
- Certified CCIE Collaboration engineers
- Independent — no license resale
- Fixed-fee engagements
- NDA and DPA ready
Book your 30-minute diagnostic
Send the symptoms and we match you with the engineer who has seen it before. No sales qualification round.
- Reply within one business hour
- NDA and DPA available up front
- Written fix plan by email afterwards